Distribution Office Associate - KGP Tel

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

It’s not just a job – it’s a step in your career!

SUMMARY:
Administrative support position responsible to provide exceptional support to assigned customer and work closely with Distribution Center management.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Verifies and completes receiving reports by checking receiving document against purchase orders in the operation’s warehouse management system.
• Updates databases with inbound receiving discrepancies.
• Runs reports to verify shipping, receiving, and adjustment, transactions between WMS and ERP systems and performing corrections when necessary.
• Perform research and provide Proof of Delivery for customer inquiries.
• Contacts vendors to resolve invoice disputes.
• Update timecard entry to company database for Distribution Center personnel.
• Answers phone inquiries or forwards calls to the appropriate contact.
• May assist with New Hire onboarding and other HR administrative tasks.
• Other Duties: (In absence of DC Supervisor) Updates DC Daily Status Report. Assists in preparation of third-party billing. Processes Productivity Reports.

SAFETY DUTIES & RESPONSIBILITIES:
• Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
• Participate in job site safety/hazard analysis.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
• High school or GED required. Associate degree preferred
• At least two years related office and/or customer service experience
• Or equivalent combination of education and experience
• Microsoft Office Suite Programs and general computer proficiency
• Excellent written and verbal communication and strong organizational skills
• Strong analytical/problem-solving skills
• Ability to prioritize, multi-task, and work in a fast-paced work environment
• Ability to establish a strong rapport with customers

LANGUAGE SKILLS:
• Ability to read and comprehend simple instructions, short correspondence and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the Company. Must have personable phone skills and the ability to work with various team members.

MATHEMATICAL SKILLS:
• Ability to add and subtract 10 digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American unites of measure and weight measurement.

REASONING ABILITY:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, stoop, kneel, or crouch.
Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

BENEFITS:
• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity