IT Development Engagement Lead

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

It’s not just a job – it’s a step in your career!

SUMMARY

The IT Development Engagement Manager role will work to act as an initial point of contact for new development and for outbound communication from the development team. The IT Development Engagement Manager will create, execute against, and triage work items within agile development management systems and collaborate closely with internal stakeholders to ensure remediation of issues and delivery of enhancements.    

Strategy & Planning

• Partner with internal and external customers to ensure web app issues and enhancements are understood and solve customers’ business problems
• Facilitate and deliver level of effort (LOE) estimates
• Become a subject matter expert regarding company web applications
• Systematically gather feedback from users and utilize it for backlog management
• Assist in writing user stories, creating work items, and translating requirements documents that clearly outline the benefits
• Create and curate right-sized developer and user documentation
• Own the process for planning, creating, and managing incoming issues and enhancements for web systems
• Manage workload and backlog items while ensuring high levels of customer satisfaction with the delivery of features, enhancements, implementations and technical services
• Identify opportunities that increase value of web systems, establishing long-term partnerships
• Facilitate a process for managing internal and external customer escalations
• Build and nurture relationships with multiple stakeholders to solidify partnerships with the web team
• Solve problems with curiosity and creativity; embrace challenges and change
• Build strong relationships with both customers and colleagues
• Monitor customer sentiment regarding customer technology solutions
• Resolve complex customer inquiries by providing them with the right resources and information
• Additional duties may include project management and business analysis tasks
• Perform reviews of team procedures to continuously improve processes
• Work to raise software and infrastructure quality and reduce timelines
• Complete analysis and research and integrate best practices
• Manage schedule for periodic web system patching and updates

Acquisition & Deployment

• Analyze documentation and technical specifications of any new application
• Coordinate with cloud engineers to schedule successful provisioning of cloud resources
• Develop program and system documentation
• Research and recommend practices for managing the web software lifecycle

SAFETY DUTIES & RESPONSIBILITIES

Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGPCo Injury and Illness Prevention Program Manual.

Participate in job site safety and hazard analysis.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Four-year college diploma, two-year degree, or university degree in computer systems design, computer science, or related field

3-5 years direct experience working with web systems

• History of consistently meeting deliverable dates
• Excellent technical and creative problem-solving abilities
• Strong knowledge of development and software quality assurance best practices
• Understanding of agile methodologies is critical
• Demonstrated technical aptitude
• Ability to implement security practices that align with industry and regulatory requirements
• Project management skills and/or substantial exposure to project-based work structures
• Ability to quickly understand an organization’s goals and objectives
• Knowledge of applicable data privacy practices and laws

• Ability to step in when needed and code/debug front end code
• Familiarity with HTML, CSS, and JavaScript
• Familiarity with Microsoft Azure
• Experience as Site Admin for JIRA Service Desk application and creating integrations from JSD to other apps

Personal Attributes

• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Strong customer-service orientation
• Ability to communicate ideas in both technical and user-friendly language
• Ability to conduct research into application issues and products
• Highly self-motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

REQUIRED SKILLS

• Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to listen and speak. The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands.  

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

BENEFITS

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.